Retail and Consumer
Customer ExperienceConnected to Real Operations.
Retail and consumer businesses need customer experience and supply chain operations to move in step. We help connect Salesforce-driven omnichannel experiences with SAP-driven inventory and supply chain visibility.
Omnichannel Experience
Salesforce across customer touchpoints
Supply Chain Visibility
SAP-driven inventory accuracy
Connected Data
Customer and operations data aligned
Where Customer Meets Operations
Enterprise Experience
Collaborating with forward-thinking organizations across industries.
How do Salesforce and SAP work together in retail and consumer businesses?
Salesforce typically manages customer-facing interactions, whether sales, service or marketing, across channels, while SAP manages the inventory, order and supply chain processes that fulfill what customers see and expect. When these two are connected, a customer service agent can see accurate stock and order status, and supply chain teams can plan around real demand signals, rather than each system operating from its own version of the truth.
What We Cover
Connecting Customer Experience and Operations
Not sure which of these you need? Describe the problem and a specialist will tell you where to start.
Talk to a Specialist- 01
Omnichannel Customer Experience
Configure Salesforce to support consistent customer interactions across channels.
- 02
Supply Chain and Inventory in SAP
Align SAP inventory and order processes to give accurate, timely stock visibility.
- 03
Connected Customer and Operations Data
Bring customer and supply chain data together for a shared, accurate view.
- 04
Customer Process Automation
Automate service and fulfillment workflows that span customer and operations teams.
Frequently Asked Questions
Common Questions
When customer-facing systems do not reflect accurate, current inventory, customers get promised products that are not actually available, or service agents cannot answer basic order questions. Connecting SAP inventory data to the systems customers and agents interact with closes that gap.
We start by mapping the specific data that needs to flow between the two, such as order status, inventory levels or customer account details, then design an integration approach that keeps that data timely and consistent without duplicating effort across teams.
Yes. The underlying need, connecting customer-facing systems to accurate supply chain and inventory data, applies whether the customer touchpoint is a store, a call center, or a digital channel.
Automation can reduce manual handoffs between customer service, order management and fulfillment, for example routing an exception automatically to the right team instead of relying on manual escalation.
Let's Connect Your Customer and Operations Data.
Share your channel and supply chain context and we will help you find a practical, business led path forward.
- Customer
- Inventory
- Channels